Payment Terms
Do you require a security deposit?
Yes. We require a security deposit that ranges from $200 for basic monthly membership to $1000 for full time/exclusive room use.
The security deposit less a $100 standard processing fee is refundable at the end of your stay with us, but some or all of it may be forfeited if you default on your rent payments during your term or cause damage to the facility beyond normal wear and tear.
Do the time block rates go down if I rent more blocks?
Yes! We have volume-based pricing on time blocks- so the more blocks per week you commit to, the lower the cost of each block. Please see our pricing page for the table showing the volume pricing. We also offer, subject to availability, exclusive rooms that can be used on a full time, non-shared basis. Please check with us to see if exclusive rooms are available. Pricing is also on the Pricing page.
How do I pay my fees to you? What forms of payment do you take?
All rent is paid weekly, every Tuesday, using a credit/debit card or ACH checking account that you provide us and authorize us to charge automatically based on the specific rate spelled out in your Service Agreement. If your payment bounces due to insufficient funds or account closure, there will be a $50 bounce fee charge per occurrence.
We take checks and cash on initial sign up only, but after that, you’ll need to provide us with a credit/debit card or bank account to debit each week.
Do you take a percentage of my billings?
NO, you keep 100% of your billings. We are here to help you build your practice, not ours. We do not operate any kind of medical or wellness practice ourselves. We are purely a real estate services company that is designed specifically to help practitioners like you to succeed and staying highly flexible and scaleable. We offer medical office space and services for a fee and don’t ever get involved in your billings or revenue.
Do you offer referral incentives?
Yes! If you refer us to a medical company or professional who ends up signing a membership service agreement with us, you will get a $200 Amazon.com gift card.
What term length do I need to commit to?
We keep it very simple and highly flexible. We don’t have a set 6 or 12 month agreement. You can terminate your service with us at any time with a 3 month notice. So at any time you are never locked in for more than 3 months. If you want to add time blocks you can do that at any time with no minimum notice required. If you want to reduce time blocks, that will require a 3 month notice.
Rules of Use
Do I need to use the same day(s) of the week each week?
As a standard member, you can book rooms on our private member portal and pay by the hour. You can book on different days each time and even different rooms. However, if you choose to add weekly time blocks to your membership then those same time blocks will be automatically booked for you on a weekly recurring basis. Adding weekly time blocks does 2 things for you: 1) It guarantees that you will have a specific room reserved for you every week at the same time- whether you use it or not and 2) You will lock in lower per hour pricing on your bookings. If you later want to change days, please contact us and if those days are available, you can change days. You can, in addition to your weekly blocks, book additional hours on different days through our member portal. These additional hours would be billed at the current PAYG hourly rate. So you can have a hybrid of fixed weekly time blocks and variable PAYG times as needed.
What are the hours of operation?
The center is available 7 days a week from 7 am to 10 pm. As a member, you will have access to the common areas of the facility during any open hours, but you will have access to private rooms only during the days and hours you are contracted for. Access is controlled by access control cards/badges.
We break the day into three shifts as follows:
- Morning shift is 7:00 AM to 12:00 PM (5.0 hours)
- Afternoon shift is 12:30 PM to 5:30 PM (5.0 hours)
- Evening shift is 6:00 PM to 10:00 PM (4.0 hours)
- Full day hours are 7:00 AM to 5:30 PM (10.5 hours)
- Someone else might still be using your room for evening hours of 6:00 pm to 10:00 pm.
Do you give exclusivity to any type of practitioner?
No. Every medical office sharing location is open to whatever practice our space is a good fit for. Every practice is unique, but we don’t offer exclusivity to any practice.
Can I store my materials and supplies there when I'm not there?
Yes! We have designed abundant locker storage areas for you to store any supplies and materials you want to leave on site when you are not renting a room. We have three sizes of lockers that you can rent for a small additional weekly fee. We also offer a limited number of lockable cold storage mini-refrigerators in the break room for those who want to store items that need to stay refrigerated. For storage pricing, see our Pricing page.
Are you HIPAA Compliant?
Due to the multi-practice sharing nature of the medical office space we provide, we do not provide for or allow paper filing of patient records. All patient records are the responsibility of each individual practitioner and are to be stored electronically or off site. Each practice type may be subject to different regulations regarding patient confidentiality and it is your individual responsibility to comply with any regulations applicable to your practice.
The door from the patient waiting room to the exam room area is locked at all times from the outside and patients can only be let through by a practitioner.
Can I use more than one exam/consulting room at the same time?
Yes. If you like to double book patients/clients and see two or more at a time, you can rent two or more exam rooms, but you will pay a separate fee for each room. Our rates are based on a per exam/consulting room basis.
Will I use the same exam/consulting room every time?
If you have selected fixed weekly time blocks, you will use the same room every time. That room will be blocked out for you automatically every week during your designated time blocks. If you are just booking time on a PAYG hourly basis, you can book any room that is available during at that time. However, weekly block members will have priority over PAYG hourly members and so PAYG bookings may be subject to change in room assignment- but it is rare.
Can I place my own marketing materials in the waiting room?
Yes! There will be a designated area in the waiting room where all the practitioners that share space in that particular location can place business cards. Of course, you can leave any other materials you want with your own patients and you can network with the other practitioners in the center and cross-refer patients to each other.
What if I only need to use the space on an irregular basis?
Our standard membership allows you to book time hourly with no fixed weekly or monthly minimums. This works well for people who only need occasional or irregular use or whose use needs more flexibility than a fixed weekly block. You can save on the hourly booking rate by committing to weekly time blocks, but that is optional.
Services
Do you provide a receptionist?
YES! Your patients will be greeted by a live receptionist when they arrive. They will check themselves in at one of the patient check-in kiosks, but the receptionist will be there to answer questions and provide guidance. You can also opt in to live answering and scheduling services where our receptionist will answer your incoming calls and schedule appointments for you on our customized scheduling system that you will also have 24/7 online access to. In addition, if you have administrative support type work that you need help with, you can have our receptionist do it for you (billed by the hour- broken into 5 min. increments). All pricing for answering/scheduling and administrative services will be done under a separate agreement from your membership agreement.
What's included in the private exam/consulting room?
Each private exam/consulting room comes fully furnished and decorated and includes:
- A sink, countertop and cabinetry
- A working desk and chair
- 2 patient chairs
- An exam table
- Printer
- Basic medical supplies
If you have different furniture needs than the standard, please discuss your needs with us and we’ll try to accommodate you.
What services are not included in the rate?
The following are not included in your membership fee or weekly block fees but can be added based on your needs:
Storage: S/M/L lockers available for full-time storage of your supplies. We also have lockage mini-fridges for those who need to store supplies that need to stay refrigerated.
IV Therapy Station We have IV Therapy stations available to book for any uses that require that.
Assistant Stations. We have MA/Assistant stations available to book if you have an assistant you need to be there when you are.
Print Paper/Toner Replenishment. There is a small charge of $5/week to contribute to the replenishment of paper, ink toner and machine maintenance for using the color laser printing/copying machine(s).
What's included in the common areas?
In addition to your use of a private exam/consulting room, you will also have use of the following common areas:
- Fully furnished and decorated patient waiting room
- Use of physical mailing address
- Package and Mail receipt and notification
- Bathrooms
- Break area/break room with free beverage service, refrigerator, microwave, PC and printer
What services are included in the rate?
You won’t pay anything additional for all of the following services that are included in your membership service agreement. Typically in a direct lease or sublease arrangement, you would pay for all of these things in addition to your rent.
- Building CAM (common area maintenance)
- Real Estate taxes
- Utilities
- Janitorial Services
- WiFi internet
- Use of facility furniture and equipment
- Basic medical supplies stocked in the rooms
- Sharps and medical waste disposal
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